Administration Assistant

Job Purpose:

The Admin Assistant role provides essential administrative support, ensuring smooth scheduling and warrant execution processes. You will be responsible for monitoring accounts, handling payments, and supporting field agents and court proceedings.

Main Responsibilities:

Account Management & Warrant Execution

• Conduct initial and final checks on accounts to ensure suitability for warrant execution.
• Handle calls supporting scheduling activities.
• Monitor and complete tasks to adhere to regulatory timeframes.

Payment Monitoring

• Monitor and chase payments made to field agents by cash or cheque.
• Ensure payments are allocated within two working days after updating the database.

Court & Legal Support

• Print and distribute local HR and court letters.
• Create electronic court packs for central courts or field agents.
• Support schedulers with court bookings and payments.

Reporting & Communication

• Compile and send Locksmith/third-party 'D3' reports to agents daily and weekly.
• Update agents/third-party agents with locksmith and dog handler details.
• Provide business updates via SMS to Field Debt Solutions, including authorisation SMS.

General Administrative Support

• Work daily warrant application reports.
• Monitor the scheduler mailbox and respond to local court requests.
• Provide ad-hoc support to the wider department when required.

Key Skills & Requirements:

Essential:

• Strong ability to identify patterns and risks to the business.
• Self-motivated with the ability to handle high task volumes without compromising quality.
• Working knowledge of debt and field debt processes.
• Excellent verbal and written communication skills.
• High attention to detail, ensuring accuracy in a fast-paced environment.
• Strong problem-solving skills and a positive approach.
• Proficient in Windows, Word, and Excel, with a willingness to learn new skills.
• Ability to handle confidential customer data with discretion.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.