Rental & Maintenance Office Assistant

Help keep our tenants happy and our properties running smoothly

Brickmort Property Rentals manages rental homes across Hertfordshire and beyond. We're looking for an organised, friendly person to be the first point of contact for our tenants, landlords and contractors. When a boiler fails or a tenant is moving in, you'll make sure it's handled quickly and properly.

What you'll be doing

• Answering enquiries from tenants, landlords and contractors by phone, email and in person
• Logging and prioritising maintenance requests, and following each one through to completion
• Booking contractors for repairs and inspections, and keeping everyone updated
• Coordinating move-ins and move-outs, including inventory checks
• Keeping tenancy records accurate and up to date
• Chasing invoices, work orders and paperwork
• Helping keep our properties safe and compliant
• Occasional property visits

What we're looking for

• Experience in lettings, property management, office admin or customer service
• Hands-on experience with Alto and Fixflo
• Excellent organisation and an eye for detail
• A calm, friendly manner when priorities change quickly
• Confident on the phone and with Microsoft Office
• Someone who spots problems and sorts them without being asked
• A full UK driving licence (preferred)
• The right to work in the UK

Working pattern

You'll split your time between our Ware and Cuffley offices, so you'll need to be able to get to both. Hours are Monday to Friday, 9am-5pm, with some 4pm finishes.

What you'll get

• £27,000-£29,000, depending on experience
• Free parking at both offices
• Training, plus a clear route to progress in property management
• A supportive, close-knit team
• No evenings or weekends

Closing date: 3 December 2026. Click Apply with your CV. A short note on why the role suits you is welcome.