HR Support Administrator

Prism 7 Resourcing are looking to recruit a temporary HR Support Administrator for a 2-month temporary contract, based in Maldon, Essex.

Please note that this role will require you to be based on site full time initially, reducing once fully trained.

Role Purpose:

• To provide professional, timely and accurate HR case management support to managers and employees, ensuring consistent application of HR policies, procedures and employment legislation.
• To ensure compliance with statutory requirements, council policies and good HR practice in the handling of HR cases and enquiries.
• To enable the effective delivery of HR services by resolving a wide range of employee relations and people-related cases, escalating more complex matters where appropriate.
• To support and develop effective HR processes, guidance and systems that enable selfservice and improve the customer experience.
• To ensure that HR enquiries and cases are managed efficiently, accurately and to agreed standards and timescales.
• To contribute positively to the HR service, acting professionally and collaboratively and demonstrating integrity, resilience and a strong customer-focused approach.

The Experience You Will Bring:

• Good understanding of Human Resources policies, procedures and practices within a case management environment.
• Working knowledge of employment legislation and regulations relevant to HR casework, with the ability to apply these in day-to-day activities.
• Understanding of confidentiality, data protection requirements and information governance in handling sensitive employee information.
• Knowledge of customer-focused service delivery and the principles of providing timely, accurate and professional advice.
• Understanding of case management processes, workflows and escalation routes within a specialist HR service.
• Awareness of the governance arrangements of a local authority and the role of HR in supporting organisational compliance and good practice.
• Significant experience working in a customer-focused HR, people services or similar support role, managing a range of cases within defined procedures.
• Experience of handling HR casework with increasing complexity, applying policies, procedures and employment legislation appropriately.
• Experience of providing clear, accurate and timely advice to internal customers, knowing when to escalate cases for specialist or managerial input.
• Experience of maintaining accurate records and using HR or case management systems in line with data protection and confidentiality requirements.
• Ability to interpret and apply HR policies, procedures and guidance consistently, recognising when issues require escalation.
• Ability to handle sensitive and confidential information with discretion, professionalism and sound judgement.
• Confident in using HR systems, case management tools and Microsoft applications including Outlook, Word and Excel.
• Problem-solving skills, with the ability to identify practical solutions within policy and procedural frameworks.