Direct Despatch Administrator - E-Commerce Team

Join a busy, fast-paced team where organisation, accuracy and teamwork make a real difference!

Are you highly organised, confident with Excel and enjoy keeping things running smoothly? We're looking for a proactive Direct Despatch Administrator to join our E-Commerce team, supporting the day-to-day management of customer orders, stock availability and sales administration. This is a varied role where you'll work closely with customers, sales teams, warehouse and finance colleagues to ensure orders are processed efficiently, deliveries run smoothly and customers receive an excellent service.Previous experience with B2B portals would be an advantage, but it's not essential. Full training will be provided, making this an excellent opportunity for someone with strong administrative skills who enjoys working with data, solving problems and being part of a supportive team.

Please note: This is a fully office-based position, with some bank holiday working required.

Responsibilities:

• Managing Customer Orders: Importing and processing orders from B2B portals into the internal Sage system using Excel, ensuring all information is accurate and up to date.
• Keeping Sales on Track: Monitoring stock allocations, reservations and forecasts to help maximise sales opportunities with dropship customers.
• Building Customer Relationships: Liaising with buyers and stock management teams to provide updates on order progress, stock availability and delivery schedules.
• Supporting Sales Performance: Maintaining customer listings and price lists, preparing sales figures for Key Sales Managers and helping create engaging sales presentations.
• Resolving Queries: Acting as a key contact for order and invoice queries, working with customers and internal teams to resolve issues quickly and professionally.
• Managing Returns and Credits: Using Sage to raise sales orders, credits and debits where products are faulty, damaged or no longer required.
• Working Across Teams: Collaborating with warehouse and finance colleagues to keep orders moving and ensure everything runs efficiently.
• Supporting E-Commerce Operations: Assisting with product imports, product information, sample requests and general order processing.

About you:

• Excellent attention to detail and a commitment to accuracy.
• Confident IT skills, particularly Microsoft Excel and PowerPoint.
• Strong organisational skills and the ability to prioritise a varied workload.
• Clear communication skills and a professional, customer-focused approach.
• A positive, can-do attitude and the ability to work collaboratively.
• The confidence to work under pressure while maintaining high standards.

Experience with B2B portals or order-processing systems would be beneficial, but it's not essential. We're happy to provide comprehensive training for someone with the right attitude, aptitude and willingness to learn.

Why Join Us?

This is an opportunity to become an important part of a busy E-Commerce team, gaining exposure to sales administration, customer relationships, stock management and order fulfilment. No two days need to be the same, and you'll play a key role in helping the business deliver an efficient and reliable service to its customers. If you're organised, enthusiastic and enjoy being at the heart of a team that gets things done, we'd love to hear from you!