Junior Customer Service & Office Administrator

What We Offer

• Excellent salary
• 30 days annual leave (Inclusive bank holidays)
• Workplace pension scheme
• Free Training and Development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance

About the Role

As a Junior Customer Service Advisor / Office Administrator, you will be a welcoming first point of contact for Motofix customers, supporting them throughout their vehicle repair journey. Working alongside experienced colleagues, you will combine customer service with day-to-day office administration, helping the repair centre run smoothly while developing your skills through training and practical experience.

Key Responsibilities

• Customer Welcome Greet customers professionally and provide a friendly, helpful reception service.
• Bookings & Scheduling Assist with vehicle bookings, appointments and customer collections.
• Customer Support Help customers understand the repair process and provide updates, referring complex queries to experienced colleagues.
• Records & Systems Maintain accurate customer, vehicle and repair records, with training provided.
• Payments Assist with insurance excess payments and related records under guidance.
• Enquiries Respond to telephone and email enquiries promptly and professionally.
• Office Administration Support filing, document preparation, data entry, correspondence and general office organisation.

About You

You are friendly, reliable and organised, with a genuine interest in helping customers and learning new skills. You enjoy working as part of a team, communicate clearly and take pride in getting the details right. Previous automotive experience is not essential; a positive attitude and willingness to develop are more important.

What We Look For

• A welcoming manner and a genuine commitment to good customer service.
• Good organisation skills and the ability to manage several tasks with support.
• Clear verbal and written communication skills.
• Basic Microsoft Office and computer skills, with willingness to learn new systems.
• Attention to detail when handling customer information and administrative records.
• A helpful team player who is willing to learn and take responsibility.
• Previous customer service or office experience is desirable.
• Willingness to assist with general repair centre administration and customer support.

Interested? Apply today!

Our Recruitment Team will review applications and aim to provide an update within 5 working days of the vacancy closing date. Please visit our website to view our Privacy and Wellbeing Policies

Salary: Up to £29,741.40 per annum
Contracted Hours: 45 hrs per week
Attended Hours: 07:30-17:00, Mon-Fri (on-site)