Sales Support and Warranty Specialist

Sales Support and Warranty Specialist

Halstead
Temporary to Permanent position

Full Time

(Mon-Fri, 9am - 5pm, 37.5 hours per week with a 30-minute unpaid lunch break)

15.00 per hour

Our client, a dynamic organisation in the sales sector, is seeking a dedicated and detail-oriented Sales Support and Warranty Specialist to join their enthusiastic team in Halstead. This is an exciting opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service and support.

Key Responsibilities:

As a Sales Support and Warranty Specialist, you will play a crucial role in the end-to-end management of lift equipment orders and warranty claims.

• Accurately process lifting equipment orders in the ERP/SAP system.
• Track orders through to fulfilment, ensuring timely despatch and installation.
• Address distributor inquiries regarding stock availability, lead times, and order changes.
• Resolve order-related issues and communicate updates proactively.
• Collaborate with hauliers, warehouse, and distributors to meet despatch and installation deadlines.
• Support forecasting and planning activities to optimise inventory levels.
• Manage the warranty process from claim intake to resolution and parts despatch.
• Process warranty claims efficiently with accurate documentation.
• Verify compatibility of spare parts with specific lifting equipment under warranty.
• Maintain open communication with customers and distributors on claim status.
• Follow up with distributors for purchase orders related to approved warranty work.
• Review and approve warranty invoices, addressing discrepancies as necessary.
• Analyse warranty and order data to identify trends and drive improvements.
• Collaborate with manufacturing and product support to escalate design or quality concerns.
• Contribute to quality improvement reports by compiling data and feedback.
• Support initiatives to enhance sales order handling and warranty workflows.
• Maintain communication with Credit Control regarding billing issues.
• Provide general administrative support, including data entry and correspondence.
• Participate in yearly stock takes at the warehouse.
• Engage in cross-functional initiatives to streamline workflows across teams.
• Flexibly respond to ad hoc requests and assist management as needed.
  

The ideal candidate will possess strong organisational skills, a keen eye for detail, and the ability to collaborate effectively across various functions. Key qualifications include:

• Experience in order management and warranty administration.
• Proficiency in ERP/SAP systems and MS Office Suite.
• Strong analytical skills to identify trends and drive continuous improvement.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

If you are enthusiastic about supporting sales operations and warranty processes while ensuring customer satisfaction, this role offers an incredible opportunity to make a significant impact.

Why Work for Adecco?

• Weekly pay
• Candidate of the Month incentives
• Boost Rewards Scheme - earn points and access retail discounts
• Access to support programmes
• Eye care vouchers
• Competitive pension scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.