Office Manager / PA

Our client based in Hoddesdon is a well-established professional services business seeking an experienced PA/Office Manager to assist with smooth daily running of the office. This role provides front-of-house, administrative and operational support to the Director, and the wider team, ensuring the office environment is professional, well-organised and properly resourced.

This is a full-time, permanent role and the working hours are 9am-6pm Monday to Friday, although our client would also consider a 4-day working week for the right candidate. This role offers a salary of £30,000 - £33,000 depending on experience (FTE). Candidates must be highly organised, flexible, adaptable and a team player who is willing to assist in all aspects of the company administration.

Key Responsibilities

Front of House & Reception

• First point of call in answering the phones
• Greet clients and visitors
• Oversee and coordinate daily front-of-house responsibilities

Office Operations

• Maintain internal systems, document filing (digital and physical) and version control
• Manage office supplies, IT liaison, maintenance contractors and insurance policies
• Monthly Costco order
• Ensure the office environment remains tidy, professional
• Draft, agree and monitor client letters

Director & Team Support

• Support Directors and the team with administrative tasks
• Format documents
• Schedule meetings and manage/ maintain Directors personal administration and diary

Directors Personal Property Portfolio

• Manage the property portfolio across the various companies, including:
• Dealing with tenants' issues, maintenance, and repairs
• Preparing new tenancy agreements
• Checking monthly rental payments
• Diarising gas safety checks, insurance renewals and tenancy agreement renewals well in advance of expiry

HR Administration & Oversight

• Maintain accurate and confidential employee records
• Prepare offer letters and contracts for new starters based on agreed templates
• Coordinate onboarding and induction of new employees
• Track annual leave, sick leave and other absences on Bright HR
• Check daily that everyone is clocked in
• Ensure HR policies are up to date and accessible (liaise with external HR consultant)
• Support performance review process logistics and training coordination
• Participate in and monitor quarterly staff performance reviews
• Ensure the team complete weekly timesheets (Fresh Projects)

Skills and Experience Required

Proven experience working within a varied and busy administrative support role

Works independently on defined tasks with discretion over time and priority management

Can make purchasing decisions for operational needs within agreed budget

Escalates issues to the Director as appropriate

Good working knowledge of Microsoft Office (Word, Excel, Outlook)

Experience of Sage Accounts beneficial, but not essential

Confident communication skills, both written and verbal

Professional, approachable and well-presented

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion. We appreciate your interest and wish you the best of luck in your job search.