Sales Order Administrator

Sales Order Administrator

Salary: £27,800 (may be flexible on salary for the right candidate)
Location: NG2 Just 5 minutes from the tram stop with free on-site parking.

Working Hours:
This role operates on a 3-week rolling rota:

• 7:30am 4:00pm
• 8:00am 4:30pm
• 9:00am 5:30pm

The Opportunity

Our client is a globally recognised manufacturing business with an outstanding reputation for delivering exceptional customer service. They are looking for an experienced and customer-focused Sales Order Administrator to join their busy and supportive team.

This is a fast-paced role where teamwork is key. You'll play an important part in ensuring customer orders are processed accurately and efficiently, while providing a first-class service from order placement through to delivery.

Key Responsibilities

• Process customer orders accurately and efficiently using SAP.
• Verify order details, including pricing, product availability and delivery information.
• Respond promptly and professionally to customer enquiries via telephone and email.
• Monitor order progress and proactively communicate updates or delays to customers.
• Raise purchase orders with suppliers.
• Process consignment stock transactions.
• Liaise with internal departments, sales teams, warehouses and suppliers to ensure smooth order fulfilment.
• Maintain accurate records and ensure all customer information is up to date.

About You

To be successful in this role, you'll have:

• Previous experience in sales order processing, customer service or sales administration.
• Excellent attention to detail and a high level of accuracy.
• Strong customer service and communication skills, both written and verbal.
• Experience working in a busy office environment.
• The ability to manage a high volume of orders efficiently.
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
• Confidence in handling customer queries and resolving issues professionally.
• Good working knowledge of Microsoft Office, particularly Word and Excel.
• Experience using SAP would be advantageous, although not essential.