Senior Business Support Officer - Travel Assessment Team - Local Authority

Senior Business Support Officer

• Hourly Rate: £13.69 PAYE
• Location: Sheffield Centre, Staniforth
• Job Type: Full-time, potential for extension or permanent role

Join our Client in their Travel Assessment Team as a Senior Business Support Officer, where you will handle a variety of responsibilities across three core service areas: SEN Travel Applications, Personal Travel Budgets, and Post-16 Transport Contributions. This role is ideal for someone who thrives in a fast-paced environment and can manage high volumes of work, especially between April and October.

Day-to-day of the role:

SEN Travel Applications (Home-to-School Transport)

• Triage new applications using a checklist to ensure completeness, correct mileage, and all required information.
• Prepare cases for the weekly Travel Panel, assist panel members by sharing screens, navigating systems, and helping determine application criteria.
• Process outcomes from the panel, including issuing acceptance or rejection letters, selecting appropriate reason codes, and sending letters to parents.

Personal Travel Budgets (PTB)

• Assess applications for PTB, decide on approval or rejection, calculate mileage and payment amounts.
• Send offers, letters, and follow-up communications via Power Apps.
• Maintain and update spreadsheets, chase missing information, and track responses.

Post-16 Transport Contributions

• Manage records on spreadsheets and the Integra system, handle termly invoicing, and chase outstanding payments.
• Ensure invoice details are correct and manage financial records accurately.

General Duties Across All Areas

• Handle high call volumes, including difficult or emotional conversations with parents.
• Maintain GDPR and data protection compliance.
• Work accurately with financial/administrative systems such as Integra.
• Manage workload effectively in a high-pressure, time-sensitive environment.

Required Skills & Qualifications

• Excellent communication skills and strong attention to detail.
• Confidence in using Excel and experience with financial or administrative systems (Integra or similar).
• Ability to handle challenging or emotional conversations.
• Good time-management skills and ability to handle high workloads.
• Understanding of GDPR and data protection.

Benefits

• Competitive hourly rate.
• Travel expenses covered for work-related travel.
• Flexible working hours and hybrid working options after training.
• Opportunity for role extension or permanency.

To apply for the Senior Business Support Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.