Scheduling Administrator

EA-RS Group is looking for a Scheduling Administrator to work on a busy Service desk due to increased workload.

About EA-RS Group

At EA-RS Group, we deliver specialist Fire and Security solutions that protect people, property, and businesses across the UK. Our reputation is built on technical expertise, reliable service delivery, and a commitment to maintaining the highest standards of safety, compliance, and customer care.

We partner with clients across a range of sectors, providing end-to-end support from design and installation through to maintenance and ongoing service. As we continue to grow, we remain focused on building long-term relationships with our customers and creating opportunities for talented professionals to develop their careers within a supportive and forward-thinking environment.

If you are passionate about delivering high-quality Fire and Security solutions and share our commitment and success which is driven by our people and the values that guide everything we do; Excellence, Accountability, Respect, and Service.

What We're Looking For:

To create and nurture customer relationships that will build the foundations for loyalty and enduring value, by providing "world class" customer service, ensuring responsibility and accountability to the continuous improvement process.

Communicating with Customers, Engineers and all EA-RS Group personnel, working to the Company KPI's. Support the engineering team to ensure calls are booked and completed in a methodical way, in line with SLA's.

Key Responsibilities include:

• Coordinate engineer, subcontractor and customer bookings in line with SLA requirements.
• Manage and progress service calls through the service management system.
• Maintain accurate engineer calendars, customer portals and CRM records.
• Arrange and distribute required documentation, including RAMS, permits and booking forms.
• Schedule preventative maintenance visits alongside reactive service calls where possible.
• Process quotes, raise work orders and coordinate parts ordering with internal teams.
• Ensure customer communications are responded to within agreed timescales.
• Provide administrative support and cover for team members as required.
• Maintain accurate records, call notes and internal communications.
• Build positive working relationships with customers, engineers and internal departments.

What We Offer:

• Competitive salary.
• Company vehicle or car allowance.
• Pension scheme.
• Annual leave entitlement.
• Ongoing training and professional development.
• Career progression opportunities within a growing business.
• Employee wellbeing initiatives.
• Supportive and collaborative working environment.

Diversity, Equity & Inclusion

EA-RS Group is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.

Right to Work

All offers of employment are subject to the successful completion of pre-employment checks, which may include verification of qualifications, employment history, references, and proof of the right to work in the UK.

Data Protection

Any personal information submitted as part of your application will be processed in accordance with applicable data protection legislation and used solely for recruitment purposes. Information will be handled securely and retained only for as long as necessary to fulfil recruitment and legal obligations.