Removals Administrator

RELOcruitment are delighted to be working with a leading Removals & Storage company, known for delivering seamless relocation services to clients across the UK and internationally.

They are now looking for a Removals Admin to join their team, providing first-class customer service and ensuring every move is handled efficiently from start to finish.

This role is perfect for a highly organised, customer-focused individual who thrives in a fast-paced environment.

The ideal candidate will have strong communication skills, the ability to manage multiple tasks, and a passion for delivering an excellent customer experience. Previous experience in the removals or relocation industry is preferred.

Key Responsibilities:

• Act as the single point of contact for customers throughout their relocation journey.
• Understand customer needs and enhance their overall experience.
• Maximise sales opportunities and confidently upsell relevant products and services.
• Ensure all documentation is accurately processed in line with company and legal standards.
• Handle administrative enquiries professionally and efficiently.
• Maintain exceptional customer service standards, working to KPIs and ensuring targets are met.
• Attend team meetings and contribute to continuous improvement discussions.
• Problem-solve and proactively address any issues that arise.
• Build and maintain strong relationships with customers, colleagues, and stakeholders.
• Support the wider team with additional duties as required.

Skills & Experience:

• Strong customer service skills with the ability to build rapport quickly.
• Excellent organisational skills, with the ability to manage multiple tasks and prioritise workloads.
• A positive, proactive approach with a "can-do" attitude.
• Ability to work well under pressure and meet deadlines.
• Strong attention to detail and accuracy when processing paperwork.
• IT proficiency, including Microsoft Word, Excel, and Outlook.
• Adaptability and willingness to take on new challenges.

If you're looking for a role where you can make a real impact in a growing and dynamic company, apply today!