Customer Care Administrator

My client is an extremely well regarded civil engineering company, based in Tamworth, currently recruiting for a Customer Care Administrator, as the business continues to expand.

The Customer Care Administrator will play a key role in supporting the Customer Care department by providing administrative assistance and ensuring excellent communication between customers, clients, and their construction teams.
This is an excellent opportunity for someone with strong customer service and administration skills who enjoys working in a fast-paced environment and delivering exceptional customer support.

Key Responsibilities

• Manage incoming customer and client communications via telephone and email.
• Log, monitor, and chase outstanding defects to ensure timely resolution.
• Liaise with construction teams regarding the progress of works and provide regular updates to clients.
• Produce weekly reports for Construction Managers.
• Request quotations for chargeable works, issue quotations to clients, and maintain accurate records.
• Support the Customer Care Manager in ensuring all works are completed within agreed service level agreements (SLAs).
• Raise purchase orders as required.
• Provide general administrative support to the Customer Care team.
• Undertake additional ad hoc duties as required to support the business.

Essential Skills and Experience

• Previous experience in a customer service or administrative role.
• Good computer literacy and confidence using Microsoft Office applications.
• Excellent organisational skills with the ability to prioritise workload effectively.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexible, proactive, and able to meet deadlines in a busy environment.
• Professional and conscientious approach to work.

Desirable

• Previous experience within the construction, civil engineering, or housebuilding industry.

Personal Attributes

• Commitment and reliability.
• A positive and innovative approach to problem-solving.
• A willingness to learn and develop.
• Strong communication and engagement skills.
• The ability to remain calm under pressure.
• Excellent attention to detail and a reputation for delivering work on time.

What is on offer?

• Competitive salary
• Company pension scheme
• Opportunities for training and career development
• Supportive and friendly working environment
• Long-term career prospects within a growing business

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

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