Regulatory Administrator

Succesful candidates will be invited to an all day assessment centre W/C 22nd JuneThe purpose of this role is to assist with the logging of DSARs, commission complaints, claims, and other administrative tasks for the Regulations team. We receive large volumes of emails daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgment letters, exception reports that need to be processed daily to ensure SLAs are met and not breached. You will work closely with our CIC partner to support agents with daily queries and manage FOS referrals coming into the team.

Additionally, you will also be responsible for identifying trends in complaints, claims, and DSARs and reporting these trends to the Customer Regulatory Manager. This role is subject to change, and you may be required to transition to another area of the business.What awaits you?

• To complete all administrative tasks within the team which include but are not limited to: Logging DSARs, complaints and claims received into the Regulations team within 24 hours of receipt.
• Issuing of acknowledgement letters to customers and CMCs within regulatory timeframe and responsible for daily acknowledgment exception reports.
• Management of multiple mailboxes and ensure the agreed SLA of 24 hours is met.
• Responsible for obtaining call recordings for the team and providing any to our CIC partner agents to support any DSARs.
• Be able to contact customers and CMCs by phone where necessary to support any queries.
• Check and complete the monthly CCA remediation and work with the Executive responsible in the team to complete the remainder of the process.
• Liaise with the Escalations FOS team to complete the monthly FOS invoicing.
• Support the FOS commission case handlers in the team with various tasks.
• Managing any bulk imports into SBM on a daily basis requested by the team.
• Managing dupe commission complaints from Customers and CMCs in SBM and applying the relevant action.
• Prepare and email a schedule of DPA fail responses to CMCs weekly and a monthly update to include all commission complaints/claims received the previous month.

What should you bring along?

• Strong administrative and organisational skills
• Ability to work well as a team and on own initiative
• Ability to prioritise activities, work under pressure and manage own time
• Knowledge of MS Office Suite
• Previous experience in an administrative and customer service role. Preferably in the Automotive or Regulated Financial Services industry is desirable
• Previous experience of working in a Complaints environment
• Excellent oral and written communication skills

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