Planner / Administrator

Are you highly organised, detail-oriented, and passionate about supporting efficient operations?

We're looking for multiple Planner/Administrators to join our thriving team on a fixed term contract until March 2027. At this point we will review the planning function and evaluate if these positions are required going forward.

We're looking for someone who has previous experience in an administrator role, has excellent office 365 skills and is a confident communicator both with external customers and internal colleagues

Salary: £27,619.01

Hours: 40 hours per week

Contract Length: March 2027

As a Planner/Administrator, you'll play a vital role in ensuring our In-House Repairs and Empty Homes service is delivered. This includes providing the necessary support, planning, and coordination of works-whether through operatives or contractors-along with effective administration.

Your focus will be on making sure all repairs, across customers' homes, void properties, and our estates, are completed safely, in accordance with our repairs policy, and within agreed budget parameters.

What is Lincolnshire Housing partnership like to work for?

We're a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.

At LHP, we're driven by a clear vision: to create places to be proud of and deliver the basics, done well.

Our purpose is simple yet powerful-putting the customer voice at the heart of everything we do. We believe in living our TREAT values every day: Trust ("You can count on us"), Respect ("Every voice matters"), Empathy ("We see things through your eyes"), Accountability ("We own it and make it right"), and Teamwork ("Better, together").

Joining LHP means being part of a culture that values collaboration, fairness, and continuous improvement, where colleagues feel supported, included, and empowered to make a real difference in the communities we serve.

As an LHP colleague, you'll receive a whole bunch of benefits, including

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
• Discounted Shopping Vouchers through Westfield Health
• Opportunities to learn new skills and knowledge through our fantastic corporate training programme
• A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance
• Mental Health First Aiders across the business, let's be there for each other!
• Career Development & Encouragement

What could a typical week look like as our Planner/Administrator?

Working at LHP offers variety, challenge and the chance to make a real difference - but it's not always easy, you'll have a fantastic team around you as support and to celebrate your team success.

A typical week could look like:

• Review new repair requests and prioritise urgent works.
• Plan and schedule appointments for engineers and contractors.
• Update Housing Management system and associated systems with planned activities.
• Arrange servicing and inspection appointments.
• Ensure all orders are raised and recorded accurately and purchase orders are placed for required materials and subcontracted works.
• Contact customers to confirm appointments and provide updates.
• Coordinate multiple trades for complex repair jobs.
• Support complaint resolution in collaboration with the complaints team.
• Liaise with external contractors for subcontracted works and follow up on material deliveries and contractor availability.
• Update administration tasks and ensure correspondence is within required timescales.
• Maintain accurate records on our housing management systems

For a full list of responsibilities please download the job description

What Skills, Abilities, Knowledge and Experience will I need as a Planner/ Administrator?

• Experience of working in an office administration environment
• Experience working in a fast-paced environment where planning, organising, prioritising and multi-tasking are required
• Exceptional organisation skills with attention to detail
• Confident in dealing with people and able to communicate clearly and effectively at all levels within the organisation
• Flexible, with the ability to prioritise in an environment of constant change
• Competent in key MS Office applications of Word, Excel and use of MS Teams and O365 suite of products

How to Apply

Please attach your most recent CV and a detailed cover letter

Do you support career development and progression?

At LHP, we're passionate about developing our people. We're proud that 36% of our vacancies are filled through internal promotions, and we have a fantastic team ready to support you with opportunities to learn, grow, and progress in your career. A natural next step in your career with us could be progressing into a Neighbourhood Officer role, offering even more opportunities to make a difference in our communities

Finally some key Information

At Lincolnshire Housing Partnership, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.

It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.

To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process

All offers of Employment is subject to a DBS Check and Satisfactory References