Customer / Logistics Administrator

Your new company
We are currently recruiting for a Customer Service & Operations Administrator to provide essential support across customer service, operations, and administration functions. This is a varied and fast-paced role requiring strong organisational skills, attention to detail, and a customer-focused approach.

Your new role
As a Customer Services/Logistics Administrator your role would involve:

• Customer Service.
• Handle incoming customer calls and email enquiries in a professional and timely manner.
• Resolve customer queries efficiently or escalate to the appropriate internal team.
• Log, track, and follow up on customer issues through to resolution.
• Maintain accurate and up-to-date customer and job records.
• Operations Support.
• Support daily operational activities including bookings, collections, and deliveries.
• Liaise with drivers, warehouse teams, and operations staff to ensure smooth workflow.
• Update operational trackers, spreadsheets, and internal systems.
• Ensure all jobs are processed accurately and in line with company procedures.
• Administration.
• Manage shared inboxes and support with day-to-day administrative tasks.
• Maintain accurate records and assist with reporting where required.
• Support compliance activities, record keeping, and general office administration.

• Strong communication skills, both written and verbal.
• Confident in using Microsoft Office, particularly Outlook and Excel.
• Excellent organisational skills with high attention to detail.
• Ability to prioritise workload, multitask, and perform under pressure.
• Professional and customer-focused attitude.