Night Receptionist - Manchester

Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street.

Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city's most historically symbolic institutions.

As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand.

With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.

We are looking for a Night Receptionist to join our fantastic team at Stock Exchange Manchester. Could this be you?

As a Night Receptionist you will be bursting with the friendliness and warmth that Stock Exchange Hotel is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You'll be well-turned out, highly motivated and brimming with confidence, which you'll use to go above and beyond in making each guests' experience truly special.

As you grow in the role, you'll become a fount of knowledge on the heritage of our unique property as well as the quality of our food and drink, which you'll use to keep customers informed and enlightened during their stay.

You'll be the number one contact for our guests through the night, effortlessly reflecting our values of Meticulous, Heritage and Trust. And as you make the role your own, you'll be nurtured and developed with considered career progression to ensure you flourish within our team.

Here's the role in a nutshell.

You will:
• Be a hotel ambassador at all times. On the phone, take a room service order you'll know exactly how to bring our brand and company values to life
• Have an excellent eye for detail and find ways to maintain the highest standards
• Show a willingness to learn, and embrace training and coaching opportunities when they arise
• Be able to work under supervision, whilst being motivated, polite and helpful to team members and guests alike
• Apply great communication skills, including a good level of spoken and written English, with everyone you meet, especially our multicultural clientele
• Embody a friendly, welcoming, enthusiastic manner while you're on duty, so clients feel at ease and know they can trust you to help them in any way
• Efficient at completing our night audit through our MEWs system

• Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
• Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: As a Stock Exchange Hotel team member, you get exclusive access to unbeatable travel discounts at our hotels.
• Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of Stock Exchange Hotel and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.