Case Management Officer - Benefits

Salary: £25,947.47 per annum

We are recruiting to our Revenues & Benefits Service!

We are looking for someone who can bring transferable skills and experience to our team. This role is Full Time, 37 hours a week.

As a Case Management Officer within our Benefits Team, you will play a key role in ensuring the prompt and efficient processing of new claims, change in circumstances and Crisis and Resilience Fund Housing Payments for our customers, on behalf of our client councils.

Typical duties include:

• Interpreting and applying legislation, guidance and local policies to customers claims.
• Updating of computerised computer records.
• Communicating with customers using a range of accessible communication methods (e.g. phone, email, written correspondence) to provide advice, explanations, and clarification on decisions and actions.
• Providing tailored support where customers may be experiencing financial difficulty or vulnerability, including helping them access appropriate advice, guidance, or support services.

What you will need:

• Experience of handling challenging enquiries in a customer-focused environment.
• Experience of working to service standards, deadlines, and performance targets in an office environment.
• Experience of using a range of IT applications such as Microsoft Outlook, Word, and Excel.
• GCSE C/4 or above in English and Maths.

If you are interested in having a chat about the role, please contact Miss Sonia Limm at (phone number removed)

About us

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR & Payroll, Financial Services, Procurement & Contracts, ICT & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

Company culture

At PSPS, we are driven by a clear mission: Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.

We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition.

What do I get in return?

Local Government Pension Scheme- With Generous Employer Contributions, you can enjoy peace of mind knowing you re part of a scheme designed to provide financial security for life after work.

Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, we also provide an option for you to flex when you take your bank holidays.

Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week

Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone

Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts

Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees lives

Career progression- Opportunities for professional growth and development

Want to find out more?

View our corporate video

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PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.