Part time Customer Service Administrator (Redditch)

Customer Service AdministratorPart-TimeRedditch (Office-Based)Wednesday to Friday 07:00 - 15:30Permanent Opportunity

We are delighted to be recruiting on behalf of our client for a highly attractive part-time opportunity offering a full-time, highly competitive salary. This is a rare chance to secure a rewarding role with excellent work-life balance, working just three days per week while earning at a level typically associated with full-time roles.

Based at their Redditch office, this position sits within a fast-paced Technical Operations team, delivering outstanding customer service and operational support.

The Role

As a Customer Service Administrator, you will play a key role in ensuring the smooth coordination of customer orders and logistics operations. You will be the central point of communication between customers, carriers, subcontractors, and internal teams.

Key responsibilities include:

• Delivering exceptional, high-level customer service
• Accurately processing and loading orders onto internal systems
• Managing and maintaining spreadsheets and system data
• Building strong relationships with customers, carriers, and subcontractors
• Proactively tracking jobs and keeping customers informed
• Handling queries, complaints, and potential claims
• Managing documentation, including PODs and purchase orders
• Liaising closely with Operations, Accounts, and Warehouse teams
• Ensuring jobs are completed, checked, and ready for invoicing
• Maintaining accurate filing and system housekeeping

What We're Looking For

We're seeking a confident, organised, and customer-focused individual who thrives in a fast-paced environment and takes pride in delivering a high standard of work.

Essential Skills & Experience

• Proven experience in customer service and administration
• Strong organisational and multitasking abilities
• Excellent communication skills (written and verbal)
• High attention to detail and a data-driven approach
• Confident using MS Office, spreadsheets, and internal systems

Desirable

• Knowledge of logistics operations
• A second European language

Personal Attributes

• Calm and focused under pressure
• A proactive "can-do" attitude
• Strong problem-solving and listening skills
• Highly organised with excellent time management
• Team player with flexibility and adaptability

Why Apply?

• Part-time hours (3 days per week)
• Full-time competitive salary - rare opportunity
• Stable, permanent position
• Supportive team environment
• Clear, structured role with real responsibility

Working Hours

• Wednesday - Friday
• 07:00am - 15:30pm (including 30-minute unpaid break)
• Fully office-based in Redditch