Senior Major Repairs Administrator

Gilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within. Where your career progresses with us is shaped by your own ambition, personal drive, performance and skills it s all in your hands!

We work in social housing sector and provide reactive repairs for local authorities and housing associations.

The Role

We are looking to recruit a Major Repairs Administrator to work at our Head Office in Houghton Regis (LU5 5YG). Full-time office-based position (not remote working) hours of work 8am to 5pm Monday to Friday.

The purpose of the job is to manage reported property major repairs to ensure excellent communication with all stakeholders and success job completion throughout the process.

Main Responsibilities:

• To act as the first point of contact for tenants reporting major repairs
• Raise job orders and purchase orders
• Scheduling work to contractors and calling daily to ensure they are on site
• Logging all communication to each job raised on CRM system
• Scheduling inspections, quality control checks, post inspections and snagging visits for Site Managers to attend
• Main point of contact for the client; responding to emails
• Ensuring shared spreadsheets are updated daily with progress
• Drafting and sending out letters to tenants
• Raising invoices and providing any necessary support to contractors regarding queries
• Keeping Management Information (MI) reporting updated with outstanding quotes, Site Manager actions, outstanding approvals, expected and actual billing, completed works
• Presenting monthly billing targets to Senior Management team; met / exceeded
  

Essential Skills / Experience for this role:

• Excellent communication skills written and verbal
• Ability to deal with challenging situations
• Ability to multi-task to manage a demanding workload in a fast-paced environment
• Excellent resource planning and administration skills
• Good organisation skills managing and prioritising daily tasks, ensuring appointments are kept
• Collaborative team worker
• Hard working with common sense approach
• Highly motivated and flexible to ensure completion of orders to deadlines
• Strong IT skills in particular MS Word and Excel

Company Benefits:

• Career development opportunities
• Employee Welfare Scheme access to a range of support and advice by telephone and a via a mobile phone app
• Free Personal Trainer group sessions after work every Thursday
• Hamper at Christmas