Business Support Officer

Your new company
Working for a division of the Health and Social services group within the Welsh Government.

Your new role

• Provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications and minutes to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales.
• Deal with sensitive telephone discussions and queries with service users.
• Contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
• Working with complex CRM systems.

What you'll need to succeed

• Excellent customer service skills, active listening skills and showing empathy and understanding.
• High level of administrative experience, along with any case management experience
• Experience working with CRMs, confident in navigating different systems and proficient in the use of Microsoft packages.
• Must pass a DBS check

What you'll get in return

• 15.10 per hour
• Temporary role for an initial period of 6 months, with a possible extension
• Hybrid working, 2 days in office once training is complete.
• 37 hours per week
• DBS check will be covered by agency.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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