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Mortage Customer Care Team Administrator

Posted: 30/04/26
Recruiter:Parkside
Reference:3103814330
Type:Temporary
Salary:Competitive
Location:City, Birmingham
Description: Customer Care Team Administrator Birmingham Hybrid Working
£14.50 - £15.50 per hour
Temp to Perm Opportunity

A fantastic opportunity has arisen for a Customer Care Team Administrator to join a growing and innovative financial services organisation based in central Birmingham. This is a temp to perm position offering hybrid working, with three days in the office and two days working from home.

This role would suit an organised, detail-focused individual with strong administration or data entry experience who is looking to build a long-term career within banking or financial services.

Key Responsibilities
  • Accurately inputting mortgage application, borrower and property information onto internal systems
  • Supporting lending applications from Decision in Principle through to completion
  • Liaising with brokers, mortgage advisers, solicitors and valuers
  • Issuing identification and verification documentation to customers
  • Ensuring all records are maintained accurately and confidentially
  • Meeting service level agreements and daily processing targets
  • Identifying discrepancies and escalating issues where required
  • Supporting the wider operations team to deliver excellent customer outcomes
Candidate Profile
  • Previous administration, data entry or customer support experience
  • Strong attention to detail with high levels of accuracy
  • Excellent organisational skills and ability to manage multiple priorities
  • Strong communication skills, both written and verbal
  • Good working knowledge of Microsoft Office, including Excel and Word
  • Mortgage, banking, lending or financial services experience would be highly advantageous
  • A proactive and team-oriented attitude
Additional Information
  • Monday to Friday, 9:00am 5:30pm
  • Hybrid working model
  • Central Birmingham location
  • Immediate start available
  • Excellent opportunity to secure a permanent role
If you are looking for your next opportunity within financial services and would like to join a supportive and professional organisation, please apply today.

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