Administrator

The Administrator will provide efficient administrative and data entry support while acting as a key point of contact for end users. The role involves maintaining accurate records, processing information, and communicating clearly with internal and external customers to resolve queries and provide updates.

Key Responsibilities

Administrative & Data Entry Duties

• Accurately input, update, and maintain data across internal systems and databases
• Process forms, applications, and documentation in line with company procedures
• Ensure records are complete, accurate, and compliant with data protection requirements
• Perform regular data checks to identify errors or missing information
• Produce routine reports and summaries as required
• File, scan, and manage documents (electronic and paper-based)

End User Communication

• Act as a first point of contact for end users via phone, email, or face-to-face
• Respond to queries clearly, professionally, and in a timely manner
• Explain processes, next steps, and outcomes to end users in plain language
• Escalate complex issues to the appropriate team while keeping users informed
• Maintain a customer-focused approach at all times

General Responsibilities

• Support colleagues and other departments with administrative tasks
• Adhere to company policies, procedures, and service level agreements
• Handle confidential and sensitive information appropriately
• Contribute to process improvements and ways of working
• Carry out any additional reasonable duties as required

Essential Skills & Experience

• Previous experience in an administrative or office-based role
• Strong data entry skills with high attention to detail
• Confident communicating with end users/customers by phone and email
• Good organisational and time-management skills
• Ability to handle multiple tasks and priorities
• Competent using Microsoft Office (Word, Excel, Outlook) or similar systems
• Professional, polite, and approachable manner

Desirable Skills & Experience

• Experience working in a customer-facing administrative role
• Familiarity with CRM or internal database systems
• Experience handling sensitive or confidential information
• Understanding of basic data protection principles