Sales Support Administrator

Planning Support Administrator

Slough / Burnham Area

£27,000 - £30,000 per annum

An established and growing services and solutions provider is seeking a Planning Support Administrator to join its Support Division.

This is a key role within the Service Team and would suit someone who enjoys working in a fast-paced environment, is highly organised, and takes pride in delivering excellent customer service. While relevant experience is beneficial, a positive attitude, willingness to learn, and a commitment to supporting both clients and colleagues are essential.

About the Role

Reporting to the Helpdesk Supervisor, you will work closely with the service team to plan and coordinate call-outs, maintenance works, installations, projects, and remedial works. You will ensure effective use of resources, support cost control, and make sure engineers are fully prepared and equipped for each site visit.

The role is varied and may also include supporting wider business initiatives, such as attending client or internal team meetings outside of the office when required.

Key Responsibilities

• Monitor and respond to inbox and telephone enquiries promptly
• Prioritise and escalate urgent or complex queries appropriately
• Maintain clear communication with customers and internal stakeholders
• Prepare and issue completed engineer reports to clients
• Liaise with engineers to resolve queries or obtain clarifications
• Issue accurate booking confirmations, clearly outlining dates, times, and services
• Manage amendments and respond to customer queries
• Set up new jobs based on customer requirements and engineer availability
• Ensure job details are accurately recorded, including location and schedule
• Coordinate materials, tools, and equipment prior to job execution
• Order parts and materials for planned and reactive works
• Maintain inventory records and ensure timely delivery
• Liaise with suppliers to manage orders and quality control

About You

• Highly organised with the ability to prioritise in a high-pressure environment
• Flexible, adaptable, and a strong team player
• Honest, reliable, and professional
• Clear and confident communicator
• Previous experience in customer service or administrative roles preferred
• Strong customer-facing skills
• Proficient in Microsoft Office (Excel, Word, Outlook)