Office Manager

Role Overview

We are seeking a highly organised and proactive Office Manager / Site Operations Manager to oversee the day-to-day administrative operations of the business while supporting events, digital marketing, and general site management.

This is a varied and hands-on role that requires strong organisational, communication, and leadership skills. The successful candidate will ensure the smooth running of office operations, coordinate events, manage digital marketing activity, and support the overall management of the site.

Key Responsibilities

Office & Administrative Management

• Manage daily office operations and administrative systems.
• Handle emails, phone enquiries, bookings, and customer communications.
• Maintain records, databases, and filing systems.
• Support finance administration including invoices, payments, and purchase orders.
• Coordinate staff rotas, meetings, and internal communications.

Events Coordination

• Plan, organise, and deliver events hosted on site.
• Liaise with suppliers, entertainers, and external partners.
• Manage event bookings, customer enquiries, and ticketing.
• Coordinate staff and logistics for events.
• Ensure events run smoothly and meet customer expectations.

Digital Marketing

• Manage and update website content.
• Plan and schedule social media posts across platforms.
• Create marketing campaigns to promote events and site activities.
• Manage email marketing and customer mailing lists.

Site & General Management

• Support the overall day-to-day management of the site.
• Ensure a high standard of customer service across all areas.
• Work closely with operational staff to ensure smooth site operations.
• Assist with staff supervision and operational planning.
• Help implement business improvements and operational efficiencies.
• Ensure health and safety procedures are followed where relevant.

Key Skills & Experience

• Previous experience in office management, administration, or operations.
• Experience coordinating events or hospitality operations.
• Strong knowledge of digital marketing and social media management.
• Excellent organisational and time-management skills.
• Strong communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Competent with Microsoft Office / Google Workspace and booking systems.

Desirable

• Experience working in visitor attractions, hospitality, or family venues.
• Experience with event planning and ticketed events.
• Knowledge of website management platforms and social media advertising.