We are currently recruiting on behalf of a well-established and highly regarded manufacturing business that supplies specialist equipment to a global customer base. Due to continued growth, they are looking to appoint a Service & Repair Administrator to support their busy service function.This is an excellent opportunity to join a stable, forward-thinking organisation offering a structured environment, strong team culture (with the added benefit of early Friday finish )The RoleAs a Service & Repair Administrator, you will be a key part of the service team, ensuring customer enquiries and repair processes are handled efficiently and professionally. You'll act as a central point of coordination between customers and internal departments, helping to keep operations running smoothly.Key Responsibilities:
Be the first point of contact for incoming service and repair queries, handling them in a professional and timely manner
Manage day-to-day communication with customers, primarily via email and telephone
Keep the CRM system fully up to date with accurate case notes and progress information
Work closely with engineering, production, and service teams to help ensure repairs are progressed efficiently
Support the monitoring of service performance indicators and help maintain strong response times
Maintain organised, accurate records and ensure all required documentation is completed correctly
The Person
Strong communication skills, both written and verbal
Highly organised and strong attention to detail
Proactive, self-motivated, and positive in your approach
Able to manage your own workload and work independently
Confident using Microsoft Office & ability to learn new CRMs with ease
Previous experience within a production, manufacturing, or technical environment would be advantageous
