Sales & Service Coordinator - Marine

Sales & Service Coordinator

Location: Southampton (Office-Based)
Hours: 35 hours per week (flexitime available)

Overview

An established and highly reputable organisation is seeking to appoint a Sales & Service Coordinator to join their team.

This is a key position within the business. A structured training period will be provided, offering the successful candidate the opportunity to gain valuable knowledge and ensure a smooth transition into the role.

The position sits at the intersection of sales, operations, and customer service, supporting the day-to-day running of the business and ensuring a high level of service delivery to clients.

Key Responsibilities

Sales Support

• Preparation of quotations, proposals, and customer documentation
• Processing customer orders and maintaining accurate records
• Providing administrative support to the sales function

Customer Service

• Acting as a key point of contact for existing customers
• Responding to enquiries, requests, and service-related queries
• Managing customer expectations and maintaining strong relationships

Order & Project Coordination

• Managing orders from initial enquiry through to completion
• Monitoring progress and proactively addressing delays
• Keeping customers informed throughout the process

Operational Coordination

• Scheduling and coordinating engineers
• Raising purchase orders and invoices
• Liaising with internal departments including sales, engineering, logistics, and finance

Day-to-Day Activities

• Responding to customer emails and telephone enquiries
• Processing orders, purchase orders, and invoices
• Updating internal systems and spreadsheets
• Coordinating engineer schedules
• Supporting sales of equipment and spare parts

Candidate Requirements

• Previous experience in a coordination, administrative, or customer-facing role
• Strong organisational skills with excellent attention to detail
• Confident communication skills, both written and verbal
• Proficiency in Microsoft Office (Excel and Word essential)
• Experience with Sage (desirable but not essential)
• Ability to manage multiple priorities and work effectively under pressure
• A proactive and team-oriented approach
• Knowledge or experience within the Marine industry (commercial or naval)

Working Environment & Benefits

• Office-based role in Southampton
• 35-hour working week (excluding lunch breaks)
• Flexitime policy (option to compress hours and finish early on Fridays)
• 20 days annual leave plus bank holidays
• Supportive, team-oriented working environment with a strong focus on employee retention