Job DescriptionKeysafe Tenant Vetting, part of the Connells Group, are looking for Tenancy Application Administrators to join our growing team in Grantham, to carrying out tenant referencing in accordance with our company service standards, service level agreements, company policies, directives and statutory rules and regulations in our lettings division.We are looking for customer service/ admin experts who are efficient, customer focused, professional and with a keen eye for detail. The ability to work accurately under pressure is essential in this position. The ideal candidate will be an organised self-starter who also works well as a team.This is a permanent office based role working 37.5 hours per week Monday-Friday 9am-5:30pm.Key responsibilitiesof a Tenancy Application Administrator:
Process risk assessments on prospective tenants/guarantors in order for the tenant to move in to a rental property
Verify information given to us by prospective tenants/guarantors
Provide a clear financial picture of a prospective tenant
To carry out regulatory checks on new tenants
Ensure systems are kept up to date with accurate information on ongoing applications
This role is mainly PC based with telephone work
Skills and experience required as a Tenancy Application Administrator:
Previous Administration and customer service experience is essential
You will need excellent professional communication skills, both written and verbal and the ability to deal confidently with internal and external clients
You will need superb accuracy and a good eye for detail
Excellent numeracy skills
A focus on customer care and providing an excellent user experience
You will need to be resilient, positive and extremely organised with superb time management skills
IT Literate (MS Office, Internet and email systems)
The ability to work independently and as part of a team
Benefits
Salary of OTE £24,300 per annum (pay review pending)
Bonuses will apply once the probationary period is passed
20 days annual leave per year, plus bank holidays
Never work your birthday with Keysafe! All colleagues are entitled to an additional day off to celebrate your birthday
After successful completion of probation the candidate will have the opportunity to work remotely from home 4 days per month
Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services
Perks at Work - Discounts on products and services inc electrical & Travel
Colleague Discount Scheme - take advantage of discounts on estate agency, mortgage, conveyancing and surveying services
Access to Telus 24hr, 7 days per week Employee Assistance Programme
Company Pension and Life assurance for all colleagues
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. EA07035
