Contracts Administrator

Job title: Contracts Administrator

Location: Manchester - hybrid

Contract Length: 6 months

Randstad Sourceright is proud to support a global leader in Digital Services to recruit a Contracts Administrator.

Job Role

The Co-ordination team is the front-line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements.

The role is responsible for:

• Order Processing for all service contracts.

• Renewal and Service Credit Quotations for all CS Contracts.

• Commercial activities inclusive of payment terms reviews, invoice queries & credit checks and creation of new accounts and monthly reporting.

• Manages all Response Contract documentation and manages the filing system within the network.

• Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA.

• Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements.

• Generates monthly Service Credits statements in line with customer and engineer requirements.

• Creating a service ticket in the designated ticketing system.

• Ensuring the compliance with the relevant KPI targets.

• Escalate issues to the applicable Manager according to defined parameters.
  

Requirements for the role:

• Background in Contracts administration or order processing is highly beneficial.

• Excellent communication skills with the ability to communicate with managers and customers.

• Exceptional organisational skills with the ability to prioritise tasks.

• The ability to work within a team or on own initiative in a high pressure environment.
  

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.