Customer Service Advisor

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles.

We are currently recruiting for an experienced Customer Service Advisor to work for our client in Bournemouth and surrounding areas

Duties and responsibilities of Customer Service Advisor:

• Responsible for taking inbound calls about a range of services.
• To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team.
• Dealing with queries from the customers about their service charge accounts, setting up & managing payment plans and chasing arrears, including making referrals for legal action.
• To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for.
• To ensure in relation to garages and other non-residential rents and service charges that appropriate rents are charged across the spectrum of tenants. To open and close accounts in accordance with procedure and under the instruction of the Homeownership Manager (Income).

• To follow all policies and procedures and guidelines in connection with the recovery of income across Homeownership Services.

• To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team.
• Handle inbound calls and enquiries professionally and efficiently

Working hours: 20 hours Monday Friday Hybrid Working

Requirements of Customer Service Advisor:

• Experience of using a wide range of computerised packages.
• A proven commitment to high levels of customer service

Please apply with your CV if you have relevant experience.