Warranty Administrator

Warranty Administrator / Warranty Advisor / Warranty Controller - Caerphilly

Location: Caerphilly

Salary: Up to £32,(Apply online only) per annum (DOE)

Hours: Monday-Friday, 08:30-17:00

Job Type: Permanent

We are seeking an experienced Warranty Administrator, Warranty Advisor, or Warranty Controller to join a busy aftersales team in Caerphilly. This role suits a detail?driven Warranty Claims Administrator or Automotive Warranty Administrator with a strong background in audits and warranty claims, ideally within commercial vehicle/HGV-though car dealership warranty admin experience will also be considered.

Key Responsibilities (Warranty Administrator / Warranty Advisor / Warranty Controller)

• Process and submit warranty claims accurately to manufacturer standards and within deadlines
• Manage warranty audits, ensuring full compliance and robust documentation trails
• Verify labour operations, parts, and times against manufacturer policies and T&Cs
• Maintain clear communication with service, parts, and accounts to resolve queries
• Keep precise records in the DMS/WMS and produce reports as required
• Support the aftersales team with customer updates and query resolution

Skills & Experience (Warranty Administrator / Warranty Claims Administrator / Warranty Advisor)

Essential:

• Proven warranty background with hands?on warranty claims and warranty audits experience
• Strong attention to detail, numeracy, and policy compliance
• Confident using DMS/WMS and MS Office; excellent written communication

Desirable:

• Experience within HGV/commercial vehicle warranty (truck/LCV)
• Car dealership Warranty Administrator experience also welcomed
• Knowledge of dealer systems (e.g., Kerridge/CDK/Keyloop) and manufacturer portals

What You'll Receive

• Stable, full?time role in a supportive, professional aftersales environment
• Genuine career development and ongoing training opportunities
• Friendly team culture with clear processes and modern systems

If you're an experienced Warranty Administrator, Warranty Advisor, Warranty Controller, or Warranty Claims Administrator looking for a permanent role in Caerphilly with progression and a great team, we want to hear from you.

Click 'Apply Now' to take the next step in your warranty career.

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