Field Control Officer

We're looking for a Field Control Officer to join our fantastic team. If you have a keen eye for detail and a desire to make a difference in the lives of others, we want to hear from you!

Hours:

• Working Shift Pattern: shifts between 8am and 1:30am (8.5-hour shifts with a 30-minute lunch break) - 5 days from 7 including BH and weekends.
• Hybrid Working Pattern: Successful candidates will be expected to work on site in Warrington full time for 4-6 weeks upon commencing their assignment. Following sign off after this time, candidates will move to a 40/60 Hybrid model
• Training Information: Training will be a 2 week course, on site and in person

Position Description

This challenging role requires a dynamic, flexible and logical approach. You will be responsible for supporting the field operation and CMC to achieve service delivery performance targets. You will complete all tasking for Field Monitoring Officers on the system and liaise and support them as required.

Clearly, this role brings with it a variety of challenges - you will be instrumental in protecting the public and making a difference to people's lives.

We are looking for individuals who are committed to delivering excellent customer service, sometimes in pressurised situations.

Responsibilities

• Create tasks on the tasking system in line with all of the contractual requirements
• Ensure equipment is correctly assigned to subjects
• Liaise with FSO's in relation to equipment management requirements or issues
• Liaise with FSA's for leave and absence information, enter any changes into the system
• Identify and initiate breach action for all subjects in breach of their curfew condition
• Support internal and external customers to maintain high standards of performance
• Liaise with suppliers and agencies where required
• Support Field Monitoring Officer with queries
• Process any risk exception reports
• Liaise with Operational Support Officers when required
• Assist with telephone calls when required
• Provide a full and effective handover at the end of shift

Essential Experience/Skills

• Excellent standard of verbal and written English
• Experience within a planning/scheduling role
• Able to work flexibly to achieve the overall goals of the business
• Able to deliver objectives and deal with complexity
• Ability to work to targets in a high pressured environment
• Excellent Microsoft Office application knowledge including Word, Excel and Outlook
• Excellent communication skills
• Internal and external customer focus

Ready to Make a Difference?

Join us in creating a safer community and gain meaningful experience along the way. Apply now and be part of a team that truly makes a difference!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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