Customer Administration Officer

Are you a highly organized administrative professional with a knack for finance and a passion for public service? The London Borough of Hackney is looking for a Customer Administration Officer to join our Tenancy & Homeownership Division. This is more than just a desk job-it's an opportunity to be the operational backbone of a service that directly impacts our community.

In this multifaceted role, you will provide essential business efficiency, finance, and administrative support to the Housing Service Department. You won't just be filing papers; you'll be managing critical processes that keep the borough running smoothly.

Your day-to-day will include:

• Financial & Procurement Support: Managing petty cash, processing invoices, and undertaking procurement for everything from staff uniforms to office equipment.
• Recruitment Coordination: Acting as a key link between hiring managers and HR to ensure a seamless experience for new candidates.
• Regulatory & Compliance: Supporting inspections from the Social Housing Regulator by managing central document libraries and preparing background briefs.
• Customer Care: Handling sensitive queries through the 'Tell us once' service for bereaved residents and managing departmental correspondence and complaints.
• High-Level Administration: Taking accurate minutes for senior leadership and maintaining complex staff record systems.

We need someone who is proactive, creative, and ready to suggest improvements to our administrative functions.

You should bring:

• Experience: A proven track record in office administration and working within a financial or budget-monitoring environment.
• Communication Skills: Exceptional written and verbal communication, with a high degree of accuracy in minute-taking.
• Tech Savviness: Strong knowledge of IT systems, software, and databases.
• Mindset: The ability to manage shifting priorities on your own initiative while remaining a flexible, supportive team player.
• Attention to Detail: A sharp eye for accuracy, especially when handling sensitive and confidential data.

Hackney is a borough that values innovation and accountability. We offer an agile working pattern, allowing you to balance time between our different offices and working from home. You will be part of a team that prioritizes Equality, Diversity, and Inclusion, ensuring that every resident and staff member feels supported.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.