IT Support Admin

The IT Support Admin will provide technical assistance and support across the organisation, ensuring smooth and efficient operations. This role is based in Redditch.

Client Details

My client is a large consumer brand organisation based in Redditch, Birmingham who are looking for a full time IT Support Administrator.

Description

• Provide first-line IT support to internal teams and resolve technical issues promptly.
• Maintain and monitor IT systems, ensuring optimal performance and minimal downtime.
• Assist with the installation and configuration of hardware and software.
• Ensure data security and support regular system backups.
• Collaborate with the Technology department to implement system upgrades and improvements.
• Document IT processes and provide training to staff as required.
• Manage and respond to IT support tickets within agreed timeframes.
• Communicate effectively with team members and stakeholders to resolve IT concerns.

Profile

A successful IT Support Admin should have:

• Proven experience in providing IT support within an organisation.
• Strong understanding of hardware, software, and network systems.
• Knowledge of data security protocols and best practices.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Can commute to Redditch Monday to Friday.

Job Offer

• Negotiable salary up to 35,000.
• Free parking.
• Opportunity to progress.
• IT Support Admin
• 25 days annual leave plus bank holidays+ birthday off.
• Christmas shut down.
• Daytime working hours.
• Discretionary annual bonus based on company performance up to 15%.