Senior Pensions Projects Administrator

We are hiring for a Senior Pensions Projects Administrator who would be based in one of our offices in Redhill. You will be making a difference within our leading pension administration business. You will work within a team to provide a high quality service to our clients that include prestigious companies. In this role, you will provide support to existing seniors by running scheme events, producing pension increases, benefit statements, administration reports and testing of automated calculation solutions.

You will work on a variety of different clients, with pension arrangements ranging from straightforward to complex, with populations covering hundreds of members to hundreds of thousands. This gives you the opportunity to work, within one organisation, on clients that offer exposure to utilising bulk processing routines, manual calculation skills, and the potential for involvement with a huge variety of different projects.

Benefits

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

The Role

• Collaborates with the Team Leader to ensure all delivery promises, and performance standards are achieved. This includes monitoring of individual and team performance and escalating issues and cases to the Team Leader
• Provide support to existing senior associates by running scheme events and bulk exercises including building query logs along with the production of pension increases, benefit statements, monthly reporting and testing of automated calculation solutions
• Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to support Right First-Time targets and output targets across the team.
• Works on a range of Pension Administration related tasks including undertaking complex pensions calculations, pensions data entry and answering queries using manual system processes across different member pension schemes.
• Monitors own projects and those of junior colleagues to ensure agreed target dates are achieved and work is of a high standard. This includes scoping costs for projects and monitoring spend against the budget.
• Develops homepages, precedent documents and produces test packs for automation, test and signs off calculations for DB and DC members.
• Assists in due diligence exercises, analysing data quality, identifying data issues, and proposing solutions as well as monitoring and managing data cleaning requirements.
• Acts as key contact for an agreed list of projects and maintains and develops client relationships in respect of these.
• Continuously seeks to identify areas where the service to clients/members could be improved and takes forward process improvements as required. This includes working with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.
• Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.

The Requirements

• Previous experience working in an occupational pension administration team (DB experience would be desirable, however experience within DC and/hybrid would also be considered) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.
• Experience in running scheme events is essential and experience building query logs is preferred
• Experience of coaching and supporting less experienced colleagues.
• High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.
• Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.
• Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client / member queries or projects at the same time, whilst maintaining a high-quality service.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work everyday. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email .

Equal Opportunity Employer

(OGB2)