Administrator / Receptionist

Balance Education is currently working with a client that is looking for an Administrator/Receptionist to work at a Training Centre in Derby. Our client is a successful and well established training provider specialising in automotive apprentice training.

Full Time Hours Monday to Friday (8.30am - 5.00pm)

27,000 Salary & 33 Days Holiday.

Essential experience and skills:-

Previous expereince working as an Administrator/Receptionist is desirable +

• Good communication skills
• Confident and courteous telephone manner
• Strong IT skills, particularly in Word, Excel, PowerPoint, and Outlook
• Strong interpersonal skills
• Motivated, self-reliant, and self-confident
• Must be well organised and can prioritise

Job Description:-

• Preparing attendance lists and signing in delegates who arrive for training, book and organise lunch for delegates, maintain the Academy training car fleet lists, liaise with apprenticeship team, support the Technical Training Manager with reporting and course scheduling.

• Manage inbound enquiries through telephone/email/chat and make outbound calls to promote course participation and follow-up activity. Promote the benefits of both the Technical and Non-Technical Curricula to dealer staff. Administration duties including collation of dealer training reports, book training courses, arrange materials and compose joining instructions.

• Monthly KPI reporting to include: - analysis of utilisation on non-technical training courses, Actual vs BP/previous years, analysis of NPS per course, analysis of online non-technical training completion rates per course. Provide reports and data to other departments and systems as required.

• Action and respond to the Academy mailbox enquiries within the agreed parameters. Work to agreed time thresholds for incident(s), request(s), and problem(s). Contribute to LMS policies, processes, and procedures.

• Maintain and monitor existing Academy website content and functionality as well as assist in uploading and testing new eLearning modules and any downloadable material, supporting the ongoing development of the Academy user experience. Support the Academy website by troubleshooting reported problems, diagnose hardware/software issues, trend analysis and problem management.

• Carry out 1:1 training for new dealers/users via Teams as required to cover Academy Curricula, Introduction to Academy Online and e-learning.

• Assist Systems Training Assistant Manager in recording, managing, and monitoring all LMS data including Dealer Staff Data, Dealers (Terminations and Appointments) and Course Data. Ensure compliance with GDPR and any future data regulations.

• Support the Academy team on all other relevant activities as communicated by the Academy Manager.

Balance Education Limited is committed to safeguarding and look for applicants to share this commitment. This role may involve work with under 18's or vulnerable adults. Successful applicants are subject to thorough vetting and screening checks. Balance Education Limited acts as an Employment Agency for permanent workers and an Employment Business for temporary workers.