Customer Service Representative

Our Public Sector client based in Redcar require 4 Customer Service Representatives to support with Garden Waste Subscriptions and the new Food Waste Bins Introduction within the Borough.

These position's will predominantly be handling telephone queries and basic administration duties regarding the above services. All positions are due to run through until May 2026.

Duties will include:
To undertake a range of administrative duties in delivery of the service which includes but is not limited to monitoring and responding to generic emails and undertaking call back requests.
To take payments for services as required and to be responsible for the accuracy of all such transactions handled.

To communicate with customers across a range of methods. Including, but not limited to:

o Telephone
o Face to face
o Online (website)
o Webcam
o Webchat
o Email

Provide a high-quality Customer Service to the citizens of the Borough, elected Members, partners and other stakeholders.

Maintain accurate records on the appropriate ICT administration systems.

If you have experience in the following this would be advantageous:

o Council Tax liability and NNDR
o Housing Benefit and Council Tax Support
o Discretionary payments such as social fund and housing payments
o Discounts, such as single person and empty property discounts
o Advising on payment options
o Recovery action, including overpayment, non-payment, bailiff action
o Welfare Rights services
o Cost of living advice
o Missed waste collection enquiries

Please apply in writing with your CV to (url removed)

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.