Feedback and Resolutions Officer

Our local government client in Haringey, Greater London, is seeking a dedicated Contract Feedback and Resolutions Officer to join their team temporarily. This role involves handling feedback, resolving issues, and ensuring effective communication between the organisation and its stakeholders. The ideal candidate will bring experience in providing feedback and resolving issues in an administrative or clerical capacity, demonstrating excellent organisational skills and the ability to work efficiently under pressure. The position offers an initial three-month contract, with potential for extension dependent on performance. The hourly rate is £20.00 PAYE or £26.00 via Umbrella/Ltd, inside IR35.

• Proven experience as a Feedback and Resolutions Officer or similar role involving administrative and clerical duties.
• Strong communication skills, both written and verbal, with the ability to manage sensitive issues diplomatically.
• Excellent organisational and time-management skills to handle multiple priorities effectively.
• Experience working within a public sector environment or a similar industry is desirable.
• Ability to work independently with minimal supervision while following organisational procedures.
• Sound working knowledge of the Regulatory Investigatory Powers Act, Freedom of Information Act, Data Protection Act, and Human Rights Act.

Joining our client offers an excellent opportunity to work within a reputable public sector organisation and gain valuable experience in feedback management and resolution processes. Benefits include competitive hourly pay, the chance to extend your contract based on performance, and a supportive working environment. This role is perfect for candidates looking to utilise their administrative expertise in a dynamic and impactful organisation.