Posted: | 12/04/24 | |
Recruiter: | Adecco | |
Reference: | 2746645849 | |
Type: | Permanent | |
Salary: | £30,000 - £34,000 Annual | |
Location: | Peterborough | |
Description: | A fantastic opportunity has arisen in Peterborough with one of Adecco's long-standing clients. Based in the town centre, in a modern and welcoming office, our client - a growing utilities company - are looking for a customer service team leader to join their team. This role is perfect for someone with call centre team leader/managerial experience who would like to join a medium-sized company that focus on excellence of service to their clients and customers. The Customer Service Team Leader will be responsible for providing world-class customer service and supervising the activities of the team of CSA's. Key responsibilities:
Candidate must be ok working on a 4 on 4 off basis and hours of 6am-6pm and 11am-11pm This role is suitable for a team leader with the ability to plan and organise the workload of the customer service team, and a problem-solving mindset. Previous team leader experience within a call centre is required, along with a good understanding of internal systems from which to draw necessary data to conduct CSA performance reviews. In return for the above responsibilities, you will be offered the below benefits:
Interviews are currently taking place so if you are interested in the job or know anyone who might be and would like more information on the role and business, please contact Adecco Peterborough asap. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. | |