| Description: |
Aftersales Administrator Location - Park Gate Salary - from £30,000/annum (salary dependent on experience) Hours: Fully office based - Monday to Thursday 8:00am-5:30pm and Friday 8:00am-3:00pm Are you a strong administrator/coordinator who can work autonomously and as part of a team? Do you have excellent attention to detail and strong organisational skills? Our client is seeking an Aftersales Administrator to support their team to ensure a premium level service for their clients. The role would suit someone who has technical knowledge and strong administrative, logistics and order processing experience. Benefits - Private pension
- Life Insurance
- 25 days holidays plus bank holidays
Responsibilities Aftersales & Technical Administration - Log, track, and maintain incoming support, warranty, and spare-parts requests to ensure service levels are consistently met.
- Prepare accurate quotations, costings, and invoices for parts relating to warranty service and spare packages.
- Develop strong relationships with all departments to proactively gather information to support the Aftersales Engineer and follow through from enquiry to completion.
- Consistently maintain ERP and CRM systems and update accurately with the support of the procurement team.
- Coordinate shipping, delivery, and customs documentation for parts and equipment.
- Assist in producing post-visit reports, documentation packs, and follow-up recommendations.
Client Communication & Coordination - Work closely with the Client Experience Coordinator to ensure clients receive clear, consistent, and timely updates ensuring they feel fully informed and cared for at every stage.
- Handle incoming calls with professionalism, confidence, and discretion, ensuring swift communication across the organisation.
- Maintain accurate records of communications, updates, and progress milestones to ensure continuity and visibility for the wider team.
- Ensure all written communication reflects the company's premium high standards.
Parts Processing, Logistics & Operations - Handle end-to-end spare parts ordering, sourcing, tracking, and delivery updates.
- Maintain stock awareness for frequently used items and help develop the MRP system.
- Coordinate shipping, customs documentation, freight bookings, and follow-up logistics.
- Support travelling engineers worldwide with the correct customs clearance and paperwork, including entry requirements and carnets.
- Ensure parts and equipment required for remote or in-field troubleshooting are prepared and dispatched promptly.
- Support the Stores team with picking and packing requirements when needed.
Cross-Team Collaboration - Develop a close working relationship with the Project Management team to ensure a smooth handover of all new and repeat Clients.
- Share relevant client or technical insights with internal teams to support continuous improvement initiatives.
- Support scheduling, planning, and coordination for Aftersales activities, including technical visits and appointments.
- Maintain high standards of organisation and attention to detail across all shared trackers, databases, and documentation workflows.
Requirements - Experience in logistics, parts coordination, shipping administration and aftersales support role.
- Background in the marine, automotive, aviation, or luxury sectors.
- Ability to understand and interpret technical information relating to marine, engineering, or small craft.
- Strong organisational skills with the ability to proactively manage multiple projects, priorities and deadlines simultaneously.
- Competent in preparing quotations, invoices, and structured documentation with a service driven attitude.
- Familiarity with ERP or CRM systems (ideally Sage 200; training provided).
Please apply today with your CV for this exciting role  |
