Tuition Fee Administrator

Student Fee Administrator

Sector: Higher Education

Location: South East, hybrid
Role type: Interim
Hourly rate: £20 -£25 per hour

We are working with a prestigious South East based Higher Education institution to recruit an experienced Student Fee Administrator.

This is an excellent opportunity for someone with experience in student finance, accounts administration or financial services to join a busy and collaborative team responsible for managing student tuition fee accounts and sponsor billing.

The successful candidate will play a key role in ensuring the accurate administration of tuition fees, responding to student and sponsor enquiries, processing refunds and maintaining financial records.

Key Responsibilities

• Manage and maintain student tuition fee and sponsor accounts, ensuring accurate billing and financial records.
• Investigate and resolve tuition fee enquiries, including adjustments relating to changes in student circumstances, course transfers and interruptions of study.
• Calculate and process tuition fee refunds arising from withdrawals, overpayments and changes in sponsorship arrangements.
• Liaise with students, parents, sponsors and internal departments regarding tuition fees, payment terms and payment arrangements.
• Provide guidance on tuition fee policies, instalment arrangements, late payment charges and other student finance matters.
• Support credit control activities, investigating outstanding balances and helping to resolve payment-related issues.
• Maintain accurate financial information and support reporting, reconciliations and general administrative processes.

Essential experience

• Previous experience in student finance, tuition fee administration, accounts receivable or a similar financial administration role.
• A good understanding of Higher Education processes, particularly student finance and tuition fee arrangements.
• Strong IT skills, particularly Microsoft Excel and financial systems.
• Experience managing financial records, investigating discrepancies and interpreting financial information.
• Excellent communication and customer service skills, with the ability to handle enquiries professionally and sensitively.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• A proactive approach to problem-solving, with excellent attention to detail and the ability to work independently.