Compliance Admin Assistant

Administration Assistant

Location: Gateshead Full-Time Permanent Office-Based

We are currently recruiting for an organised and detail-oriented Administration Assistant to join a busy Compliance Team based in Gateshead.

This is a varied administrative role, providing essential support with data management, document control and compliance-related activities. The successful candidate will play an important part in ensuring business records are accurate, information is readily accessible and compliance requirements are met.

The position would suit someone with strong administrative skills, excellent attention to detail and good Microsoft Excel knowledge, ideally gained within an insurance or other regulated environment.

Key Responsibilities

• Provide day-to-day administrative support to the Compliance Team.
• Maintain accurate records and ensure electronic files and shared folders are well organised.
• Collate, review and present information using Microsoft Excel.
• Carry out routine data-quality checks, identifying missing, inaccurate or inconsistent information.
• Contact clients by telephone and email to obtain outstanding information and documentation.
• Monitor the Compliance inbox, respond to routine enquiries and direct queries to the appropriate teams.
• Update internal systems, track outstanding requirements and follow up within agreed timescales.
• Assist with the preparation of reports and management information.
• Liaise with colleagues across the business to obtain information and resolve queries.
• Ensure confidentiality, data protection and compliance procedures are followed.

About You

You will be an organised, proactive and reliable individual who takes pride in producing accurate work and maintaining high standards.

You will ideally have:

• Previous experience in an administrative, data-quality or compliance support role.
• Good working knowledge of Microsoft Excel, including formatting, organising and presenting data.
• Proficiency in Microsoft Outlook and PowerPoint.
• Experience working within insurance or another regulated environment.
• An understanding of FCA requirements and Treating Customers Fairly (TCF) principles.
• Excellent written and verbal communication skills.
• Confidence dealing with clients and internal stakeholders by telephone and email.
• Strong organisational skills and the ability to prioritise workloads and meet deadlines.
• The ability to work independently as well as part of a team.
• A high level of accuracy and discretion when handling confidential information.

The Opportunity

This is an excellent opportunity to join an established business in a varied administrative position, supporting an important business function and developing your experience within compliance and data management.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.