Office Manager

Sales and Operations Office Manager

Our client is seeking an experienced Office Manager to oversee the day-to-day running of sales, administration, distribution, customer service, stock control and ecommerce operations. This is a varied, hands-on position that combines operational management, team leadership, customer account management and process improvement.

Key Responsibilities

• Manage daily sales and operational activities to ensure orders are processed accurately and delivered on time.
• Coordinate communication between office, warehouse, suppliers and customers.
• Oversee customer orders from enquiry through to fulfilment.
• Develop and maintain strong relationships with existing customers while identifying opportunities for business growth.
• Support ecommerce activities, website updates, promotions and product launches.
• Monitor stock levels, investigate discrepancies and coordinate stock takes.
• Assist with debtor management and ensure account information remains accurate.
• Lead and support administrative and sales staff, allocating workloads and managing priorities.
• Identify and implement improvements to systems, processes and operational efficiency.
• Ensure a consistently high standard of customer service across the business.

Essential Experience

• Previous experience within office management, operations, sales administration, order management or a similar role.
• Strong organisational and multitasking abilities.
• Experience managing orders, deliveries, stock or operational workflows.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Experience supervising, supporting or coordinating team members.
• Competent user of Microsoft Office and business systems.
• Ability to solve problems and drive tasks through to completion.

Desirable Experience

• Account management or business development experience.
• Logistics, dispatch, warehouse or distribution experience.
• Ecommerce or website administration experience.
• Sage 50 knowledge.
• Stock control and stock-taking experience.
• Exposure to recruitment, onboarding or people management responsibilities.

Personal Attributes

• Organised and dependable.
• Commercially aware.
• Confident and professional.
• Calm under pressure.
• Proactive and solutions-focused.
• Strong leadership and relationship-building skills.
• Hands-on approach with the ability to adapt to changing priorities.

This is an excellent opportunity for an experienced operations or office management professional looking to take ownership of a broad and business-critical role within a growing organisation. Immediate consideration is available for suitable candidates.