Data Administrator

Analytics Officer

• Job Type: Contract, initial 12 weeks
• Location: London, 1 day per week on site
• Rate: 20.09 per hour via umbrella company
• IR35: Inside IR35

We are seeking an Analytics Officer to support by identifying why delays, duplication and process issues occur, and helping teams design simpler, more effective ways of working. This Analytics Officer position is suited to someone with strong business analysis capability, rather than purely technical data analysis experience. The successful Analytics Officer will work closely with colleagues to review current processes, establish credible baselines and support practical service improvement.

Day to day of the role

• Work with colleagues to understand current processes and uncover the root causes of delays, duplication and inefficiencies.
• Map end-to-end processes, including hand-offs, dependencies, local variation, rework and bottlenecks.
• Analyse workload, activity, timing, volumes and available resource to build a clear demand and capacity baseline.
• Identify gaps or limitations in available data and use sound judgement to present credible findings.
• Facilitate structured workshops with managers, team leaders and colleagues to gather insight and challenge assumptions constructively.
• Use spreadsheets and analytical tools to present performance, variation, demand and capacity information clearly.
• Help design improved ways of working that consider people, controls, systems and operational workload.
• Define measures, baselines, intended benefits, review points and data sources before implementation begins.
• Produce clear written outputs, including findings summaries, process maps, action logs, decision papers and implementation materials.

Required Skills & Qualifications

• Proven experience in business analysis, process improvement or service improvement roles.
• Strong process discovery and process mapping skills across multiple business areas.
• Ability to carry out demand and capacity analysis using incomplete or imperfect data sets.
• Confidence facilitating workshops and engaging with stakeholders at different levels.
• Strong spreadsheet and data visualisation skills, with the ability to present information clearly and practically.
• Ability to measure benefits and define meaningful success criteria before change is implemented.
• Excellent written communication skills, with the ability to produce concise documentation in plain English.
• A practical, improvement-focused approach with the confidence to question current ways of working constructively.

How to apply

To apply for this Analytics Officer opportunity, please submit your CV.