Part-Time Care Navigator

Location: Margate
Hours: Part-time, 21 hours per week

About the Role

We are currently recruiting for a Temporary Medical Administrator / Patient Liaison Assistant to join a busy hospital-based team.

This is a predominantly administrative role with a patient-facing element, supporting patients at their bedside to understand their needs and identify appropriate support services. You will use a questionnaire-based process to gather information, update the relevant systems and submit referrals to the appropriate teams based on each patient's requirements.

This role would suit someone with experience in medical reception, GP surgery administration, healthcare administration or a similar customer-facing administrative position.

Key Responsibilities

• Speak with patients at their bedside to understand their needs and identify appropriate support.
• Complete questionnaires and accurately record information on the relevant systems.
• Process online referrals and direct patients to the appropriate teams.
• Maintain accurate records and ensure administrative tasks are completed efficiently.
• Communicate professionally and sensitively with patients and colleagues.
• Work proactively in a busy hospital environment, responding promptly to changing priorities.

About You

The ideal candidate will have:

• Ideally have previous experience in medical reception, healthcare administration or a similar administrative role.
• Confident IT skills and the ability to learn new systems quickly.
• Good communication and interpersonal skills, with a patient-focused approach.
• Strong attention to detail and the ability to maintain accurate records.
• A proactive, reliable and organised approach to work.
• The ability to work at pace and manage competing priorities.
• Confidence speaking with patients in a hospital environment.

The role is subject to Disclosure and Barring Service (DBS) checks.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.