Customer Care Administrator

We are currently looking for a Customer Care Administrator to join our team on an initial 6-month fixed-term contract.

This is a great opportunity to join a growing business and play an important role in supporting customers and ensuring a consistently high standard of customer care.

As Customer Care Administrator, you will provide day-to-day administrative support to the customer care function, acting as a key point of contact for customer enquiries and helping to ensure that requests, queries and issues are handled efficiently, professionally and in a timely manner.

You will work closely with the wider team to coordinate customer requests, maintain accurate records and ensure that all outstanding matters are followed up and resolved wherever possible.

• Responding to customer enquiries via phone, email and other relevant channels.
• Providing administrative support to the customer care team.
• Logging, updating and maintaining accurate customer records and information.
• Coordinating customer requests and monitoring progress through to resolution.
• Liaising with internal teams to ensure customer queries are dealt with effectively.
• Monitoring outstanding issues and following up where required.
• Providing customers with accurate and timely updates.
• Escalating issues appropriately and ensuring they are directed to the relevant team.
• Supporting with general administration, data entry and document management.
• Contributing to the smooth running of the customer care function and maintaining high service standards.

We are looking for someone who is organised, approachable and customer-focused, with strong administrative skills and a positive attitude.

You will ideally have:

• Previous experience in customer service, customer care, administration or a similar role.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Good attention to detail and accuracy.
• A professional and helpful manner when dealing with customers.
• The ability to manage multiple tasks and prioritise workloads effectively.
• Confidence using IT systems and Microsoft Office.
• A proactive, flexible and solution-focused approach.
• The ability to work independently and as part of a team.

Experience within housing, property, construction, facilities management, repairs and maintenance or a similar environment would be advantageous, but is not essential.

This is an excellent opportunity for someone looking to develop their customer care and administrative experience within a busy and growing business.

Contract: 6-month fixed-term contract.

To discuss the opportunity further, please apply below or contact me directly by email at (url removed)