Customer Support Administrator

Customer Support Administrator
Edinburgh-based office-based role
Full Time 35 hours per week Monday to Friday
ASAP start Temp role initially until the end of 2026
Hourly rate of 13.00 per hour + holiday pay

Search Consultancy are delighted to be working exclusively with one of our Nationwide clients in the Charitable sector to recruit this role on a full-time Temporary basis.

This is a blended role between Customer Support & Administration - the client is seeking a candidate who is strong in both of these areas for this role!

Duties involved in this role will include:
Dealing with customers across a variety of enquiries, ensuring that you provide a friendly & professional experience in all of your interactions
Responding to incoming information requests & donations including contact by phone, email, correspondence & in person
Handling any complaints, ensuring these are escalated to the appropriate contact & dealt with to a satisfactory conclusion
Processing incoming cash, card & cheque donations through the company's donations system
Distribution of welcome packs and fundraising materials to new customers, as well "Thank You" letters to donors
Providing administrative support to the Fundraising team including new registrations & the associated administration for upcoming events
Assisting with the creation & management of JustGiving pages
Carrying out accurate data entry onto the company's internal systems
Various other ad hoc customer relations & administrative duties as directed

In order to be considered for this role your skills and experience should include:
Previous demonstrable experience across both Customer Service & Administration - experience in both is ESSENTIAL for this role as the split will be around 50/50 between the two areas
Prior experience working for a Charity in these areas would definitely be preferred although this is by no means essential
First class communication skills - both written & verbal
Solid IT skills including the use of MS Office (particularly Word, Excel & Outlook) and preferably some experience using a CRM system or customer database
Excellent organisation & time management skills, with the ability to prioritise your workload effectively - as this will be a very busy role!

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age