Client Support Administrator

Job Title: Client Support Administrator
Location: Bromley
Salary: £26,500

Are you passionate about delivering exceptional service and building strong client relationships? We are seeking a dedicated Client Support Administrator to join our client s team. This vital role ensures seamless communication between clients and internal teams, supporting day-to-day operations with professionalism and warmth.

About the Role:
Working closely with the Senior Management team, Operations and Finance teams to ensure the database and financial records are kept accurate and up to date, dealing with internal and external correspondence, liaising with clients via email, escalate any queries and office support for the team.

Key Responsibilities for the Client Support Administrator:

• Monitor personal and shared inboxes and incoming client communications.
• Respond to client queries promptly and professionally.
• Escalate and forward any queries to the management team where required.
• Ensure relevant databases are kept up to date with key client and assessment information.
• Maintain a high standard of professionalism in all written communication.
• Support the finance teams to ensure accounts are up to date and accurately recorded.
• Identify assessments at risk of delay and proactively communicate with clients.

Skills/Experience required for the Client Support Administrator:

• Strong capability in client communication.
• Ability to solve issues independently where appropriate and confidently escalate if required.
• Strong administrative skills required.
• Exceptional attention to detail and high level of accuracy.
• A collaborative working style, able to liaise effectively with multiple departments.

This role is a full-time, permanent position. The salary range reflects the candidate's level of experience.