Business Support Officer

Client

Local Authority in Newham

Job Title

Business Support Officer

Pay Rate

17.33 an hour/ 22.52 an hour UMBRELLA

Hours

PART TIME- 28 Hours a week(Mon-Thurs)

Duration

Initial 6 month contract

Location

HYBRID WORKING- OFFICE BASED 2 DAYS A WEEK

Description

Key Tasks and Accountabilities:

1. To provide a proactive, knowledgeable professional business support service to external and internal customers and stakeholders, meeting evolving delivery priorities, issues and challenges to agree standards defined in the service offer.

2. Undertake a full range of operational business and administrative tasks in order to support the work of a service/team or person in accordance with the service requirements.
Activities include:
Document management and maintenance
Data management and maintenance
Record management and maintenance
Financial administration - e.g. receipting invoices
Minute taking for statutory panels

3. To understand what matters to service users, and to ensure appropriate levels of understanding throughout the staff delivering services.

4. Continuously improve customer service by listening and responding to the changing needs of internal and external customers.

5. To work as part of the professional Business Support team to drive an innovative and demand-driven approach to service development, and to ensure that the service is responsive to client needs and achieves efficiency in operation.

6. To maintain electronic and other systems and databases to maximise the effectiveness of the business support service.

7. To ensure that telephone and reception cover is provided as per service requirement.

EXPERIENCE:

Previous experience of secretarial, clerical and administrative work and as part of a team.
A proven record of communicating in person, by telephone and in writing in a calm, courteous and confident professional manner.
Experience of working in a customer focussed role engaging with customers and promoting a

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