Administrator - GAP Claims Assessment

Administrator GAP Claims Assessment

Location: Warwick, Warwickshire

Hybrid (1 day working from home) Monday to Friday, 8:30 am 5:00 pm.
Salary: £26,450 per annum + excellent benefits

We are recruiting on behalf of a well-established insurance solutions provider that partners with many of the UK's leading automotive dealer groups to provide GAP insurance.

Key Responsibilities of the Administrator GAP Claims Assessment

• Manage a portfolio of GAP insurance claims, ensuring cases progress efficiently from start to finish.
• Review, verify and validate claim documentation to ensure accuracy and completeness.
• Research vehicle valuations and liaise with motor insurers to support fair and accurate claim settlements.
• Communicate with customers throughout the claims process, providing clear explanations, regular updates and reassurance.
• Maintain accurate customer records, claim documentation and case information using internal systems and CRM platforms.
• Investigate claim-related information, assess documentation and support informed decision-making.
• Coordinate with colleagues and external stakeholders to resolve queries and progress claims within required timescales.
• Deliver a professional, empathetic and customer-focused service while maintaining confidentiality and accuracy.
• Organise and prioritise workloads effectively, managing multiple cases and meeting deadlines.

Essential experience needed to be an Administrator GAP Claims Assessment

• Administration, customer service or ideally claims-handling experience.
• Excellent written and verbal communication skills.
• Strong attention to detail and document-checking abilities.
• Effective research, problem-solving and decision-making skills.
• Good organisational skills and the ability to manage an individual workload.
• Confidence using Microsoft Office, CRM systems and digital record-management platforms.
• A proactive, professional and customer-focused approach.

• Insurance administration or claims assessment would be advantageous.
• Motor insurance, automotive retail or vehicle valuation would be useful.

Benefits

• Full training, ongoing development and genuine career progression
• BUPA healthcare
• Life insurance and critical illness cover
• Employee Assistance Programme
• Staff discounts and regular company social events
• Modern offices with free on-site parking
• Excellent transport links, close to the A46, Warwick town centre and within walking distance of Warwick Parkway Station