Service Administrator

Service Administrator
Keighley
Full time Permanent role - Fully site based.

27,000

Your new role

• Provide administrative support to the Service Manager and Service Department, helping to deliver excellent operational performance and customer satisfaction.
• Manage incoming calls to the department, responding to queries professionally and directing enquiries to the appropriate team member when necessary.
• Handle customer requests and enquiries from both internal and external stakeholders, ensuring a responsive and customer-focused service.
• Assist with account-related queries, including processing payments and supplying account statements or supporting documentation as required.
• Administer banking activities and petty cash transactions, including completing regular reconciliations.
• Prepare, review and process service paperwork, ensuring work orders and records are accurate and up to date.
• Manage warranty and product improvement claims for manufacturers, from submission through to completion, including coordination of warranty part returns when required.
• Maintain records relating to vehicle servicing, inspections and MOT schedules to ensure compliance.
• Support time and attendance administration, including recording holidays, sickness absence and other employee leave across departments.
• Review and validate engineer labour allocations using the company management system, ensuring job records remain accurate.
• Coordinate administration relating to ground care service and repair work, including invoicing and arranging equipment collections or deliveries.
• Order and maintain stock levels of stationery and general office supplies.
• Conduct routine checks of fire safety and emergency lighting systems, escalating any issues identified.
• Participate in training and development activities to maintain knowledge and contribute to departmental and business objectives.
• Carry out additional administrative tasks and projects as reasonably required to support the Service Department and wider operation.

What you'll need to succeed

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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